Describe the "Queue" feature within IPO.

The "Queue" feature within the IPO (IP Office) system is designed to manage incoming calls effectively by holding them in line until they can be answered by an available agent. This ensures that calls are not dropped or disconnected, which can enhance customer satisfaction and improve service efficiency.

When a call is received and no agents are available to take it, the queue places it in a waiting state where callers may hear music or messages until they can be connected to an agent. This system is particularly useful in busy environments where call volumes can peak, allowing for a more organized way to handle incoming requests while minimizing wait times for customers.

The other referenced features do not accurately describe the purpose of the Queue. For example, disconnecting unanswered calls, automatically forwarding to voicemail, or providing real-time analytics do not relate directly to the primary function of holding calls in line for an agent's attention.