How does the IPO handle call recording?

The IPO handles call recording through a built-in Call Recording feature, which allows for the recording of calls for specific users or designated calls. This feature is integral to the system, providing flexibility and customization to meet various business needs. Organizations can enable call recording for particular staff members, enabling compliance with regulations or assisting in quality monitoring and training.

The ability to selectively record calls enhances the functionality of the IPO, ensuring that relevant conversations are captured without requiring third-party software or complicated setups. This integrated solution supports various recording formats and storage options, making it easier for users to manage and access recorded conversations.

Other options present limitations or misconceptions. An external software requirement would complicate the recording process and increase costs. Furthermore, stating that call recording is only available during conference calls inaccurately limits its application since the feature can be used for any eligible type of call. Finally, routing calls to a dedicated recording line does not align with how the IPO system manages recordings, as calls can be recorded directly through the system itself without needing a separate line.