How is call routing managed in the IPO system?

Call routing in the IPO (IP Office) system is primarily managed through the configuration of Incoming Call Routes. This feature allows administrators to define how calls should be handled upon arrival, directing them based on specific criteria such as the incoming number or other predefined conditions.

When configuring Incoming Call Routes, the administrator can specify the destination for incoming calls, which could be an extension, a group of users, a voicemail, or more complex routing setups. This centralized management of routes is crucial for ensuring that calls are efficiently directed to the right recipients, resulting in streamlined operations and improved customer service.

Other options may also play roles within the broader context of managing calls, but they do not directly address the core mechanism of routing calls in the IPO system. User preferences may dictate how a specific user handles received calls but do not encompass the overall system-wide routing. The administrative control panel may be used to configure various aspects of the system, but it is the Incoming Call Routes specifically that define where calls go. External routing tables are not a standard part of the IPO's call routing process, as the system is designed to manage routing internally.