To direct all incoming calls from the 212 area code to the Sales hunt group, which two steps must an administrator take?

Directing all incoming calls from a specific area code, such as 212, to a designated hunt group (in this case, the Sales hunt group) can be accomplished through the use of an Incoming Call Route (ICR). The selected answer is correct because adding an ICR for Any Voice with the destination set to the Sales hunt group ensures that any incoming call, regardless of the specific number dialed within that area code, will be routed directly to the Sales team.

The concept behind this approach relies on the flexibility of the ICR settings, which are designed to handle various call routing scenarios. By specifying "Any Voice," the administrator can effectively manage calls coming from multiple sources, including those from the 212 area code, while systematically directing them to the designated hunt group.

In contrast, editing the default ICR Destination to the Sales hunt group may not specifically address the routing of calls based on the area code. Similarly, entering "212" in the Incoming Number field by itself is not sufficient to implement the routing, as it potentially limits the call handling to only that specific number rather than all numbers within the area code. Lastly, selecting the Receptionist hunt group as the fallback extension is unrelated to the primary goal of directing calls to the