What feature allows users to create shortcuts for frequently dialed numbers in the IPO?

The feature that allows users to create shortcuts for frequently dialed numbers in the IPO is Speed Dial. This functionality enables users to assign a specific key or a sequence of digits to a contact or number they call often, making it quicker and more convenient to connect without needing to enter the full number each time.

Speed Dial is particularly beneficial in environments where users make repetitive calls to the same contacts, enhancing efficiency and streamlining the communication process. Users can configure Speed Dial settings through the IPO system interface easily, allowing for a personalized dialing experience that saves time and effort.

Other features listed serve different purposes. For example, the Auto Attendant provides automated call handling by routing incoming calls to the appropriate extensions based on caller input, enabling businesses to manage calls more effectively. Voice Recognition allows users to interact with the system through vocal commands but does not focus on dialing shortcuts. Call Queue is designed for managing incoming calls in a professional manner when all agents are busy, ensuring calls are efficiently distributed, but it does not create shortcuts for frequently dialed connections.