What is meant by the term “call parking” in the IPO system?

The term “call parking” in the IPO system refers to the feature that allows a user to temporarily hold a call in a designated “parking slot” so that it can be retrieved later by another user. This functionality is particularly useful in a collaborative work environment where multiple team members can take calls and respond as needed.

When a call is parked, it is not simply being put on hold; instead, it is stored in a way that any authorized user can access it by retrieving the parked call from the system, regardless of where they are located within the network. This allows for greater flexibility and efficiency, ensuring that calls can be managed effectively, even when the original receiver is unable to continue the conversation.

The other options describe different concepts that are not aligned with the definition of call parking. For instance, putting a call on hold for a scheduled time refers to a more temporary pause without the option for others to retrieve it. Diverting calls to voicemail and transferring calls to another department serve different purposes in managing communication.