What is the role of an "IVR" in the IPO system?

The role of an "IVR," or Interactive Voice Response system, in the IPO system is that it enables users to interact with telephony systems through voice or keypad input. This functionality is crucial for providing automated customer service, allowing callers to navigate through a system to obtain information or resolve issues without the need for live agents. The technology captures spoken responses or key presses, which can decipher user intent and route calls accordingly, enhancing the overall efficiency and user experience.

IVR systems are commonly used for tasks such as checking account balances, scheduling appointments, or providing information about services. This capability ensures that users can receive assistance quickly and helps organizations manage high call volumes effectively.

While other options touch upon relevant features, they do not align with the primary function of an IVR system. Protecting against fraud is more related to security protocols, video calls pertain to communication platforms rather than IVR, and storing call recordings is a function associated with call management systems rather than the interactive capabilities provided by IVR.